This one-day virtual masterclass will provide networking opportunities with like-minded professionals as you share insights and lived experiences on this interactive, conversational approach to learning and developing, whilst growing your knowledge and skills in how to deal with and manage difficult conversations. Gain a deeper understanding of our human needs, have a better understanding of the impact of active listening on communication and wellbeing. We can use this understanding and these skills to create mutual respect and trust resulting in positive outcomes.
Providing strategies and techniques to raise self-awareness and open up conversations around mental health and wellbeing and how important it is for everyone to put their own self-care back in the frame. Firstly, learning how to take back control of your mind and body when faced with anxiety, stressful situations, feelings of overwhelm, frustration, anger or upset. You have more control than you think. Engage your teams by showing that you care, make everyone’s mental health and wellbeing a priority. Improving the lives of all those around you.
Dealing with difficult conversations is a skill that can be learnt, applied, and have very positive outcomes leading to greater mutual respect and trust. These strategies and techniques can be successful over the telephone, in person or virtual with all healthcare staff from frontline staff through to senior leaders and managers dealing with difficult conversations either with colleagues, staff, patient complaints or patients and family members who are in distress.
You will also be learning stress management tools and techniques including how to take back control of your mind and body and regulate your emotions during a stressful situation, staying calm, and engaged with your best decision-making skills.
KEY LEARNING OBJECTIVES
Learn how to deal with and manage difficult conversations, either over the telephone, in person or virtual.
Gain a deeper understanding of our human needs and have a better understanding of the impact of active listening on communication and wellbeing.
Learn how you can provide a safe space for people to be their best selves through psychological safety. Building trust and mutual respect.
Learn how to facilitate difficult conversations, and build your confidence in achieving positive outcomes.
Learn stress management techniques including how to take back control of your mind and body when faced with anxiety, stressful situations, feelings of overwhelm, frustration, anger and upset.
Learn valuable lessons as we have the opportunity to share experiences and gain insights with fellow professionals.
How to engage your teams by showing that you care, make everyone's mental health and wellbeing a priority. Improving the lives of all those around you.
