This one-day masterclass focuses on the Principles and Practice of a Restorative, Just, and Learning Culture, emphasising how empathy is crucial to fostering a fair and psychologically safe environment. Through experiential learning using a true story, participants will have the opportunity to see things differently; examining how empathy and compassionate leadership underpin a Just Culture, helping organisations move from blame to learning, accountability, and system improvement.
The session will bring empathic thinking into real-life practice, guiding attendees to understand the emotional complexities of patient safety incidents, staff fears and wellbeing and working with human reactions. It will highlight the difference between retributive and restorative practices and how adopting restorative approaches can enhance both patient and staff outcomes.
In a safe, supportive environment, participants will reflect on how personal biases affect communication, and explore how culture change can be achieved and the challenges. The session will integrate self-reflection activities to strengthen personal well-being, emotional resilience, and inclusive leadership skills, which are vital for creating a compassionate, high-performing team.
Using emotive and thought provoking material, balanced with the science of emotional intelligence, the real impact of a restorative, just and learning culture principles are felt, ensuring attendees leave with actionable insights, combined with emotional understanding to drive systemic change in their teams and wider organisations.
KEY LEARNING OBJECTIVES
Understanding of Restorative vs. Retributive Practices: Dig deeper into a thought-provoking journey through a patient safety incident, understanding some of the complex emotional component, demystifying some of the myths.
What is a Just Culture and Empathy in Practice: Participants will explore develop the ability to apply and promote empathetic practice and the psychological benefits of restorative practices that foster trust and transparency.
Seeing Perspectives for Culture and Change: Understand emotional motivations within behaviour and how easily we all see things differently and come from a place of fear.
Unpacking the ‘Funnel of Life’: Enhancing Compassionate and Inclusive Leadership while Cultivating Self-awareness of Our Own Funnel
Restorative Care - Emotions at the Heart of Stakeholder Support: Explore how a restorative culture nurtures patients, carers, and staff by addressing emotional challenges and managing difficult incidents.
Psychological Safety for Team Health: Understand how a lack of civility, empathy and emotional awareness has the potential to cause psychological harm, negatively impacting on being a just, fair and learning culture
Shifting Perspectives: From Surface Critique to Systemic Restorative Thinking: Explore how psychological safety influences professional communication, and is all empathy useful for a restorative, just and learning culture?
