Three bite-sized workshops designed to improve your complaint management skills.
Our Short Skills Enhancement eLearning Workshops are designed to complement the Using Empathy to Compassionately Engage with Patients and Families within Complaints course while also offering standalone value. These sessions focus on specific areas where skills can be enhanced, providing participants with a deeper understanding and the opportunity to develop their thinking, mindset, and practices. Topics cover: Recognising and Developing Emotional Resilience; Reading, Hearing and Responding to the Emotional Component; Navigating the Challenges of Authentic Apologies. Designed to be completed within short timeframes, these workshops maintain the personal touch that Carolyn’s training is renowned for. Whether you’re looking to build on your existing knowledge or explore new topics independently, our workshops offer a convenient and engaging learning experience.
How does eLearning work?
Make your booking
You’ll be emailed log-in details and a link to our online platform
Work through the course at your own pace
Complete the interactive and dynamic course
Download your certificate of completion upon passing the course
With 12 months access you can revisit as many times as you like to refresh your newly gained skills and knowledge
The feel of live training but with the flexibility to complete in your own time.
Key learning objectives
Understanding Emotional Resilience: Learners will define emotional resilience and recognize its importance in personal and professional settings.
Reflective Practice: Learners will engage in reflective practices using real-life discussions to enhance self-awareness and emotional growth.
Enhancing Emotional Intelligence: Learners will develop skills to read and interpret emotional cues in written and verbal communication.
Effective Communication: Learners will improve their competency in responding to emotional content with appropriate and sensitive language.
Components of a Genuine Apology: Learners will identify and describe the key components that make an apology authentic and effective.
Delivering Sincere Apologies: Learners will practice delivering sincere and honest apologies in various contexts.
Created for
Complaints Managers
PALS Officers
Family Liaison Officers,
PSIRF Implementation Leads
Learning Response Leads
Front-line staff
Management and executive teams
Students
All healthcare professionals wanting to understand and up skill safely in empathy, compassion, civility and personal well-being within complaints, leadership and communication
